With industry-leading tools and methodologies, Vtekh Inc. helps clients identify, design, introduce, run and improve IT-based services that help organizations achieve their desired business outcomes.
Service desk design and implementation.
We help clients achieve service excellence within their Service Desk operations by assessing the maturity and desired end-state of Service Desk including Incident, Problem, Change, Release, and Configuration Management, and evolving the Service Desk to the desired state of maturity.
Vtekh Inc. High Performance Business research has revealed that top companies distinguish themselves by positioning information-based, technology-enabled services as a strategic asset. IT investments must be integrated with the overarching business imperatives, and the modern CIO is under increasing pressure to run IT as a service-oriented business to help generate business value.
The shift from IT value-capture to IT value-creation is, in many respects, the culmination of a series of advances that have been changing the nature of corporate IT. Service-oriented architectures, software-as-a-service, network convergence, mobility and other trends have sparked noticeable improvements in IT flexibility, processing power, storage capacity and cost variability. New sourcing models, as well as the acceptance of cloud computing as a viable, secure platform, have also set the stage for even faster, more responsive and cost-effective IT capabilities.
Together, these advances require CIOs to build service organizations that can choreograph IT services to respond to business threats and opportunities and drive the enterprise forward. Vtekh Inc. IT Service Excellence helps CIOs achieve this dual imperative.
For more information, please read our brochure or contact
Vtekh Inc. to find out how we can help your organization achieve IT service excellence on the path toward high performance.